Why can't I access my phone during a call?

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A

AC Question

cannot access phone during call

When I am in a call, my LG screen blacks out and only gives me an icon that says "end" and Swipe in any direction to end call.
I am unable to access my keypad, or anything else on the phone. All I can do is swipe to end the call. I am unable to delete voicemail, or dial in anyones extension.

What is up with this?
 

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