I can watch Apple website videos just fine on Windows/Chrome browser (or IE, Firefox) but can't on Samsung Android/Chrome browser (also tried Firefox, Opera, Samsung browser).
Other websites embedded videos are working (i.e. youtube, vimeo, forums etc.) so far it is only the Apple website embedded videos that are not working.
Any idea why?
If it's any help, here is what Samsung Support says:
Please wait for a Samsung Agent to respond.
Chat InformationYou are now chatting with 'Alberto'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Chat InformationYour Issue ID for this chat is LTK1125603600195X
Alberto: Hi, thank you for reaching out to Samsung technical support. How may I assist you?
Alex: Hi there
Alex: Why I can't see Apple website videos on Samsung tablet? Used many browsers, same result...
Alex: I can watch Apple website videos just fine on Windows/Chrome browser (or IE, Firefox) but can't on Samsung Android/Chrome browser (also tried Firefox, Opera, Samsung browser). Other websites embedded videos are working (i.e. youtube, vimeo, forums etc.) so far it is only the Apple website embedded videos that are not working. Any idea why?
Alberto: Hello, I understand that you want to see apple website videos on Samsung tablet, is it correct?
Alex: correct
Alberto: Thank you for the confirmation.
Alberto: What is the model number of your tablet? It starts with GT/SM which can be found on the rear panel.
Alex: Don't have it with me but it's the Tab S 8.4
Alex: Same goes for my phone, Galaxy S5
Alberto: Okay,Do you see any error message while browsing?
Alex: nope, no error, it just won't play any video on apple website, ALL other websites videos are plaing OKare
Alex: playing Ok is what I meant
Alex: and this is the same for my tablet AND my phone
Alex: devices are updated to the latest software bla, bla
Alberto: Alright, please restart the tablet once.
Alex: scale of 1 to 10 on tech advance level, I am at 7-8, just so you don't take me through power recycle and such
Alex: you just did
Alex: it's not that
Alberto: Could you give me a few minutes while I gather the information for you?
Alex: you can grab a galaxy tablet or a phone and try for yourself and yo'll probably notice it won't work...
Alberto: I appreciate your time and patience.
Alberto: As you are able to see other website's embedded videos on your tablet, it could be an issue with the compatibility of Apple website.
Alberto: There should be no issue with the trablet as other websites are working fine.
Alex: Can you transfer me to your Guru tech person to see if I can get a more elaborate answer and maybe a fix for this?
Alex: Then why the apple videos work fine on windows PC and the ONLY ones not working are Android devices?
Alberto: I have rechecked the information.
Alberto: As you are facing an issue only with a particular web site there should not be issue with the Samsung tablet.
Alberto: Also tablet is working fine with other web sites which indicates that there is an issue with that particular web site.
Alberto: There is no separate setting on the tablet to access any particular web site.
Alex: This much I figured, problem is what is causing it and how it can be solved? Again, issue is only on Android devices. PC Windows and iOS devices work good
Alberto: I am afraid; Samsung do not have information about the issues with a particular web site.
Alberto: I would have surely helped, if there had been information available with me.
Alex: Yes, I was afraid you'll say this...
Alex: Do you have an android device there? Try it yourself and see it will not work. Whatever it is IT IS A PROBLEM!!!
Alberto: I understand your requirement; however, it will not be possible for me to check this from here.
Alberto: You need to contact the web site support for further assistance.
Alberto: Is there anything I might be able to assist you with?
Alex: yeah, it went as expected, no fix for this... do you have a level 2 or 3 or 4 tech there?
Alberto: I will transfer this chat to my supervisor.
Alberto: Please be online while I transfer this chat.
Alex: sure, thanks
Alberto: Not a problem.
Chat InformationPlease wait while I transfer the chat to 'Sammy'.
Chat InformationYou are now chatting with 'Sammy'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Chat InformationYour Issue ID for this chat is LTK1125603600195X
Sammy: Hello Alex. I am the supervisor of Alberto.
Sammy: I am going through the previous chat session.
Alex: Ok, thanks
Sammy: You are welcome.
Sammy: I appreciate your time and patience.
Sammy: I see that you are unable to access Apple website videos on your tab.
Alex: and on my S5
Sammy: As you are able to access the videos from all the other web sites, it is not an issue with Samsung tab and Samsung do not have any control on this issue.
Sammy: It is an issue with that particular web site and you need to contact the web site support for further assistance.
Sammy: There is no separate setting on the tab to access a particular web site.
Alex: Yes, I need to do that. At this point it's the technical aspect that bothers me, not that I can't watch the video, I can use my iPhone or my PC to watch the video, but why the Android can't?
Alex: Thank you Alberto
Alex: or Sammy
Sammy: I understand your requirement; however, we do not have any information about this issue.
Alex: Ok, thanks
Sammy: I apologize for the inconvenience.
Sammy: Is there anything else I can assist you with?
Alex: no
Sammy: Thanks for chatting with Samsung Support. If you have a minute, please click on the blue “X close” button to receive the transcript of your chat and fill out a brief survey to help us serve you better.
Follow Samsung Service on Facebook, Twitter and YouTube.
Chat InformationChat session has been terminated by the Samsung Agent.
Other websites embedded videos are working (i.e. youtube, vimeo, forums etc.) so far it is only the Apple website embedded videos that are not working.
Any idea why?
If it's any help, here is what Samsung Support says:
Please wait for a Samsung Agent to respond.
Chat InformationYou are now chatting with 'Alberto'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Chat InformationYour Issue ID for this chat is LTK1125603600195X
Alberto: Hi, thank you for reaching out to Samsung technical support. How may I assist you?
Alex: Hi there
Alex: Why I can't see Apple website videos on Samsung tablet? Used many browsers, same result...
Alex: I can watch Apple website videos just fine on Windows/Chrome browser (or IE, Firefox) but can't on Samsung Android/Chrome browser (also tried Firefox, Opera, Samsung browser). Other websites embedded videos are working (i.e. youtube, vimeo, forums etc.) so far it is only the Apple website embedded videos that are not working. Any idea why?
Alberto: Hello, I understand that you want to see apple website videos on Samsung tablet, is it correct?
Alex: correct
Alberto: Thank you for the confirmation.
Alberto: What is the model number of your tablet? It starts with GT/SM which can be found on the rear panel.
Alex: Don't have it with me but it's the Tab S 8.4
Alex: Same goes for my phone, Galaxy S5
Alberto: Okay,Do you see any error message while browsing?
Alex: nope, no error, it just won't play any video on apple website, ALL other websites videos are plaing OKare
Alex: playing Ok is what I meant
Alex: and this is the same for my tablet AND my phone
Alex: devices are updated to the latest software bla, bla
Alberto: Alright, please restart the tablet once.
Alex: scale of 1 to 10 on tech advance level, I am at 7-8, just so you don't take me through power recycle and such
Alex: you just did
Alex: it's not that
Alberto: Could you give me a few minutes while I gather the information for you?
Alex: you can grab a galaxy tablet or a phone and try for yourself and yo'll probably notice it won't work...
Alberto: I appreciate your time and patience.
Alberto: As you are able to see other website's embedded videos on your tablet, it could be an issue with the compatibility of Apple website.
Alberto: There should be no issue with the trablet as other websites are working fine.
Alex: Can you transfer me to your Guru tech person to see if I can get a more elaborate answer and maybe a fix for this?
Alex: Then why the apple videos work fine on windows PC and the ONLY ones not working are Android devices?
Alberto: I have rechecked the information.
Alberto: As you are facing an issue only with a particular web site there should not be issue with the Samsung tablet.
Alberto: Also tablet is working fine with other web sites which indicates that there is an issue with that particular web site.
Alberto: There is no separate setting on the tablet to access any particular web site.
Alex: This much I figured, problem is what is causing it and how it can be solved? Again, issue is only on Android devices. PC Windows and iOS devices work good
Alberto: I am afraid; Samsung do not have information about the issues with a particular web site.
Alberto: I would have surely helped, if there had been information available with me.
Alex: Yes, I was afraid you'll say this...
Alex: Do you have an android device there? Try it yourself and see it will not work. Whatever it is IT IS A PROBLEM!!!
Alberto: I understand your requirement; however, it will not be possible for me to check this from here.
Alberto: You need to contact the web site support for further assistance.
Alberto: Is there anything I might be able to assist you with?
Alex: yeah, it went as expected, no fix for this... do you have a level 2 or 3 or 4 tech there?
Alberto: I will transfer this chat to my supervisor.
Alberto: Please be online while I transfer this chat.
Alex: sure, thanks
Alberto: Not a problem.
Chat InformationPlease wait while I transfer the chat to 'Sammy'.
Chat InformationYou are now chatting with 'Sammy'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Chat InformationYour Issue ID for this chat is LTK1125603600195X
Sammy: Hello Alex. I am the supervisor of Alberto.
Sammy: I am going through the previous chat session.
Alex: Ok, thanks
Sammy: You are welcome.
Sammy: I appreciate your time and patience.
Sammy: I see that you are unable to access Apple website videos on your tab.
Alex: and on my S5
Sammy: As you are able to access the videos from all the other web sites, it is not an issue with Samsung tab and Samsung do not have any control on this issue.
Sammy: It is an issue with that particular web site and you need to contact the web site support for further assistance.
Sammy: There is no separate setting on the tab to access a particular web site.
Alex: Yes, I need to do that. At this point it's the technical aspect that bothers me, not that I can't watch the video, I can use my iPhone or my PC to watch the video, but why the Android can't?
Alex: Thank you Alberto
Alex: or Sammy
Sammy: I understand your requirement; however, we do not have any information about this issue.
Alex: Ok, thanks
Sammy: I apologize for the inconvenience.
Sammy: Is there anything else I can assist you with?
Alex: no
Sammy: Thanks for chatting with Samsung Support. If you have a minute, please click on the blue “X close” button to receive the transcript of your chat and fill out a brief survey to help us serve you better.
Follow Samsung Service on Facebook, Twitter and YouTube.
Chat InformationChat session has been terminated by the Samsung Agent.
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