05-01-2015 01:00 PM
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  1. AC Question's Avatar
    AC Question
    So, I had to check the time alot at work and it thought i was screwing up the fingerprint.
    Im stuck on a screen that requires the Alternate password.
    i either need back to the screen with the options "emergency call, open with google, alternate password" or to figure out how to get it remotely open.

    My thumbprint still works and i know all my google info, just not this stupid password.
    Sidenote, not super tech savy here so no "root" stuff.
    04-30-2015 11:38 PM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! When you first selected fingerprint unlock, it required you to select an alternate password, for just this possibility. You don't remember that at all?
    05-01-2015 01:00 PM
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