Software update never started stuck on checking for software update available please wait ...

[abided]

i bought LG G3 day before yesterday. i have version lollipop 5.0 but when i try to check for the software update Software update never starts it stuck on "checking for software update available please wait .." for hours. i have good internet connection then what is wrong ??? please tell me

 

[B. Diddy]

Welcome to Android Central! Sometimes the server is busy, so you may need to wait for another day or two. Otherwise, consider a factory reset, then try again.

 

[abided]

I did reset but its still same checking for software update available please wait and then end up saying " problem with server . please try again "

 

[B. Diddy]

Are you on wi-fi or mobile data? Does this happen on either?

 

[abided]

yes I have tried every network of my place .. still same issue --- i think this lg is clone ???

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[abided]

I'm sending you screenshot as well

Posted via the Android Central App

 

[B. Diddy]

Any other reason why you think the phone is a clone? Did you get it from some random seller on eBay?

 

[abided]

no I bought it from a mobile shop.

Posted via the Android Central App

 

[B. Diddy]

What kind of mobile shop? An official carrier store, or an independent shop?

 

[abided]

independent shop .. but what I feel about this phone is that it's not clone because touch screen is smooth and almost all functions are working well

Posted via the Android Central App

 

[B. Diddy]

What carrier are you on? If the phone is from a different carrier (or is an unlocked international version), it might not be able to update over-the air from your carrier.

 

[abided]

yes my phone is unlocked international version and I live in dubai Muscat . I have a good news that u was able to update my phone now . but I want to know that the latest version of Android is 5.1 I still have 5.0 and when I tap on check for software update it shows I have latest version ..how so ?? thanks

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[B. Diddy]

The very latest version of Android released by Google is 5.1.1, but that doesn't mean all devices can get it currently. It depends on the phone manufacturer, as well as the carrier. The manufacturer has to modify the base Android code from Google to make sure it works correctly with the various manufacturer-specific hardware and software variations. The carrier also has to modify the base code to work on their network. As you might imagine, this process can be time-consuming, and isn't feasible to do for every single device.