[AC Question]

I updated my phone (Galaxy S6) Running Android version 5.0. The problem i have is when i open up applications such as Snapchat, Twitter, etc and try to log in i get the error " unfortunately this application has stopped " is there a way to fix this. I have tried going to the settings clearing the cache to see if that helped no luck, then i tried uninstalling the application and no luck then i done a factory reset which i thought which may fix the problem but the error still occurs. I've never had this problem with any of the previous versions of AOS.

[Ian Morgan2]

Are you using the stock launcher.....Google Now ?
How does Chrome behave when you launch ?
Have you got Android System WebView installed ?

[JFrenchy91]

i can browse google chrome ok now but the main problems are when i open up my contacts, view them, i get the error after about 5-10 seconds, or even when contact isnt opened, strange. Trying to log into social media apps is a no go , once i hit login it stops. Android System Webview (version 44.0.2403.90) is installed. yes google now stock launcher after factory reset

[Ian Morgan2]

What happens if you log into those social media sites.... via the browser ? That's okay ?

[JFrenchy91]

yea its ok

[Ian Morgan2]

Do you use an A/V app.....is it the same as before you updated the O/S ?
Are you using a battery manager.....Greenify or others ?

[JFrenchy91]

no AV Apps 7 dont use any battery manager apps. I done another factory reset the only apps on it are the default ones & snapchat comes up error when i hit login again.

[Ian Morgan2]

Lots of the reviewers of the app on Google Play seem to be reporting same or similar faults with the app since it's last update. It looks like it's a Snapchat problem.
Don't you think you ought have an A/V program ?

[JFrenchy91]

hi Ian it started working today for some strange reason, i left the mobile off for a day turned it on and i was able to log in. I dont want to log out and back in incase everything happens all over again. However when i turned on my phone a vertical pink line has now appeared, which is strange. The phone is a replacement, any idea what the pink line is ?

[Ian Morgan2]

You seem to be lucky with the Snapchat problems.....does that mean all your social networking ills are resolved ? Another thread/user elsewhere on the forum reported having installed an earlier version of S/chat., but it hadn't corrected matters.
Can't think of anything to suggest....no idea what might cause the visual glitch.....I think maybe it might clear itself up with a reboot.....it may just be a temporary thing.

[JFrenchy91]

yea evverything is working now, no errors coming up for near a day . hope this pink line clears up lol, thanks for your help Ian

[Ian Morgan2]

Glad it's all working for you.
You did'n't answer re the A/V tho'.....just a thought: you might wanna take a look at it.....Dr Safety by Trend Micro available on Google Play. Will monitor Facebook and security/privacy scans....it can also be used to block calls. A miser as regards the phone's resources....it rarely shows up in the battery stats ! It's very easy to use.
Might be worth a read.....good luck.