Why does wifi calling not work with my phone?

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AC Question

I live in a somewhat rural area and usually cannot get T Mobile service, so I use wifi calling. I just found out that sometimes people call and get no answer or even voicemail, and at these times I don't even get a missed call notification so I have no idea they called! Especially bad because I am job-hunting. I am doing trouble-shooting with my router, but has anyone else had these issues?
 
Sometimes wifi calling would do this for me. I switched phones and it stopped but on some older phones (my Note 4) it would do this. I never found out why sadly :(.