[AC Question]

Hi all,

My galaxy s4 cannot boot up to home screen(tried to clear cache partition at recovery) but i can boot to recovery mode, if possible i would like to back up the data on my phone to my laptop before i send it for repair as i will lose all content.

Are there any programs and tools out there you guys can recommend?

Thanks

[nahoku]

Have you tried booting in Safe mode?

[felson teo]

Hi,

Thanks for the prompt reply.

Right now i can either boot into recovery mode or download mode. Are they any tools or software that can access my internal storage through these platform?

[nahoku]

I'm pretty sure there's nothing you can do. Maybe if you're rooted, using ADB, but I don't know what's involved or even if it's possible. Even Samsung will probably tell you there's no way. Have you called Samsung yet?

By the way, have you tried pulling/reinstalling the battery before attempting Safe mode?

[felson teo]

i have manged to root my device using twrp and odin , datas such as music and pictures i have retrieved them.
Is there anyway i can retrieve my contacts as well or where are contacts stored in the internal memory(I have copied everything)

[nahoku]

Web search indicates contacts are supposedly stored here... /data/data/android.providers.contacts/databases... however, on my own phone, I don't even have this folder. Try doing a search for .db on your phone. If you happened to export your contacts to your SD, it would have an extension of .vcf.