[AC Question]

So I had an upgrade with att so I got a note 5. I've been trying to transfer all my data from my oneplus one (last daily driver) but I'm super stuck and i can't get it to transfer for some reason. Can anyone tell me how?

[B. Diddy]

Welcome to Android Central! Are you using Smart Switch?

[Quinn Merrell]

The one plus one isn't compatible with theach smartswitch app unfortunately. Any other ideas?

[B. Diddy]

What kind of data are you trying to transfer? All of your Google data should simply sync from the cloud. Are you primarily concerned with locally stored photos/videos or music? Or are you talking about data from non-Google apps?

[Quinn Merrell]

I contacted a Samsung person and helped me. Thanks though.

[B. Diddy]

Good to hear! Can you give us a brief description of what they did to help you?

[BlueNote77]

It's now my turn. I need to transfer from OnePlus 2 to my Samsung Note 7.

Samsung Smart Switch isn't compatible with OnePlus devices. WT?

So don't know what to do. Thanks

[anon(632115)]

Use Helium. It's better for backing up than SS, anyway

[DadsBlueFord]

How do you get Helium to work? I have tried everything to get Helium to work on my OPO. The computer says it's enabled but the phone tells me it's waiting for the desktop to enable it. It also tells me the phone is in MTP mode and to switch to PTP mode, when it's already in PTP mode. This kind of crap is why I didn't get the Oneplus 3.