1. Pageanmoon's Avatar
    Need help.
    My daughter's phone (galaxy s4) has started to give her these two messages when she tries to charge her phone
    Dock connected and also the power sharing pop up keeps happening
    Her charger seems fine as I just used it to charge my phone
    She hasn't downloaded any new apps or updated her phone recently

    Posted via the Android Central App
    10-17-2015 05:13 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does her phone have the Samsung Power Share app installed? If so, go to the App Manager and see if you can uninstall it, or at least disable it. If you're able to, see if the problem persists. If it does, I'd wonder if there's a problem with the microUSB port, where it thinks it's connecting to a dock and/or a Power Share cable, when it clearly isn't. Check the port to make sure there's no debris in there, and that the pins aren't damaged.
    10-18-2015 02:59 AM
  3. Pageanmoon's Avatar
    I looked thru her apps and didn't see it..her charging port looks fine as well. Maybe it's a piece of dust I can't see? I've read canned air might do the trick

    Posted via the Android Central App
    10-18-2015 07:02 AM
  4. B. Diddy's Avatar
    Yes, compressed air might help. If the port is completely clean and it's still doing that, try other cables. If it just doesn't go away, the port might have to be replaced.
    10-18-2015 01:31 PM
  5. Pageanmoon's Avatar
    I did a soft reset and it seems to be working fine now
    Still wish I knew what caused it to begin with
    Thanks for your help

    Posted via the Android Central App
    B. Diddy likes this.
    10-18-2015 02:09 PM

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