[AC Question]

I purchases an Iphone 6s plus MTK6795 from China. It is an Android phone with a ios skin I guess.

Firstly when I switched it on and put in sim it seemed to work. Within 10 minutes the home button became un responsive. It does not work at all.

I then signed in with my google account etc and went to the play store. Apps like instagram and whatsapp are incompatible with this device and I cannot download.

Then the error messages started to appear. com.google.process.gapps has stopped working. This displays constantly. You hit ok or report and it just reappears again.

The sim does not tecognise now. This all repeats when I reset the phone. I did a factory reset using power, home and volume up button.

Can anyone help me?

[B. Diddy]

Welcome to Android Central! This is the problem with no-name or off-brand devices direct from China--they are more likely to have problems with the firmware or hardware, as well as compatibility issues.

Try booting into Safe Mode, which temporarily disables all 3rd party apps. On most Android devices, while powered on, press and hold Power until the Power Off menu appears. Press and hold the Power Off selection until the Safe Mode prompt appears. Tap OK.

If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.

[Neil Wallace1]

Thanks for the reply.

Let me try this. When I hold power, home and volume up, it does seem to boot up into a different mode. There is about a chinese menu that appers with 7 different options and they are in chinese symbols so it is difficult to know what to select.

Thanks

[B. Diddy]

One of those options will be the Recovery option, or Wipe Cache. Take a photo of the screen and use Google Translate to find out which is which. (Or find someone who can read Chinese!)

[Neil Wallace1]

Thanks, I will try this later and take a screenshot if need be