Please need help unlocking phone. I do not have any Google or Samsung account information.

[AC Question]

My brother recently passed away an I have his phone. He had the fingerprint lock screen. My mother an I would like to get the pics, videos etc. From the phone.. I do not have any password or Google info.. Is there anyway around it.. Samsung has been of no help as well as AT&T

 

[dpham00]

Re: Please need help unlocking phone

Sorry for your loss. If he hasn't been buried yet, then you can use his fingerprint to unlock the phone.

 

[Almeuit]

Re: Please need help unlocking phone

I would contact Google and see if they can help you with his information.

 

[VDub2174]

Did the phone have an SD card? Which device was it again?

 

[Kdroberts43]

He was cremated... Note5 is the phone.. Haven't tried contacting google

 

[Laura Knotek]

Next of kin should be able to get access to his account by providing a certified death certificate.

 

[VDub2174]

He was cremated... Note5 is the phone.. Haven't tried contacting google

Unfortunately there isn't a tool or trick we can suggest to get into the phone that doesn't involve some sort of password.

 

[Laura Knotek]

https://support.google.com/accounts/contact/deceased?hl=en

 

[Kdroberts43]

Yes I have a copy of the death certificate an I'm listed as the brother

 

[Kdroberts43]

Thank you laura