1. AC Question's Avatar
    I just received my Galaxy S7 from Sprint. I'm coming over from my Galaxy S4 but when I try to login using the same Google account information the sign-in process freezes. I reset the phone and tried again, same thing. I logged in using one of my obsolete Google accounts and it worked.

    My current Google account is managed by my school (hpa.edu) and I've contacted them to see if they know what's going on as it has worked without a problem on my S4. Just putting this out there if others are having the same issue. Thanks!
    03-08-2016 10:35 PM
  2. Javier P's Avatar
    Hi, welcome to the forums! Do you have the two steps verification enabled for that account? If so, disable it temporarily and see if it makes a difference.
    03-09-2016 06:57 AM

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