03-09-2016 06:59 AM
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  1. AC Question's Avatar
    AC Question
    I am able to use the buttons but not the touch screen. It will not respond. I can see text and calls but can not respond. I can not even shut down to reboot.
    03-09-2016 06:32 AM
  2. belodion's Avatar
    belodion
    If possible on whatever device you have, remove and replace the battery. Otherwise, press Power until the phone shuts down.

    Posted via the Android Central App
  3. belodion's Avatar
    belodion
    Q&A Team
    Ambassador
    Moderator
    If possible on whatever device you have, remove and replace the battery. Otherwise, press Power until the phone shuts down.

    Posted via the Android Central App
    03-09-2016 06:59 AM
« Can't login using my Google Account | i have the grand prime and my home keys are working but not lighting up. »

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