03-20-2016 10:18 AM
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  1. AC Question's Avatar
    AC Question
    So while I was out my phone tried to download the 6.0 update (without asking me if I wanted to update) , but ended the downloading because I wasn't on wifi. When I got home, I connected to wifi and went to the System Update options in settings. It is showing that the download has failed, but when I check for a system update it says that my software is up to date even though I am not on 6.0 . I've also tried clearing the cache and that hasn't helped either. This is my first time trying to update an Android phone so sorry if this has an obvious answer, Thanks.
    03-11-2016 04:09 PM
  2. T79phoenix's Avatar
    T79phoenix
    Is there anything showing in your notification bar?
    03-11-2016 04:24 PM
  3. blackpearl718's Avatar
    blackpearl718
    I am having the same issue as well. I show nothing in my notification bar.
    03-11-2016 04:31 PM
  4. Brandon Mjos's Avatar
    Brandon Mjos
    Same here.
    03-11-2016 05:41 PM
  5. Jwfreel's Avatar
    Jwfreel
    Having the same issue. Completely reset the phone and went into settings/update and it still says the download failed...
    03-11-2016 06:17 PM
  6. rjohnsonjr's Avatar
    rjohnsonjr
    I have the same issue. Droid Turbo2 failed marshmallow install. Version 24.14.11...
    Download failed
    03-11-2016 07:16 PM
  7. Gdzjeep7's Avatar
    Gdzjeep7
    Same here. This is frustrating.
    03-11-2016 07:40 PM
  8. Mike West1's Avatar
    Mike West1
    Fellas, I am using the Verizon Software Upgrade assistant and its allowing me to update.
    03-11-2016 10:41 PM
  9. Mike West1's Avatar
    Mike West1
    Try using the Verizon software upgrade assistant - it worked for me when I ran into this problem today.
    03-11-2016 11:09 PM
  10. rjohnsonjr's Avatar
    rjohnsonjr
    Never used the Verizon software assistant any tips?

    Posted via the Android Central App
    03-12-2016 07:14 AM
  11. Mike West1's Avatar
    Mike West1
    Its so simple . Plug and Play. Just a couple of instructions to follow. I don't have enough posts to share the link.

    verizonwireless.com/support/knowledge-base-116673/

    Good Luck!
    03-12-2016 08:00 AM
  12. rjohnsonjr's Avatar
    rjohnsonjr
    Thanks Mike.
    I'll give it a try...

    Posted via the Android Central App
    Mike West1 likes this.
    03-12-2016 08:23 AM
  13. rjohnsonjr's Avatar
    rjohnsonjr
    Used Verizon upgrade service and it works...

    Posted via the Android Central App
    03-20-2016 10:18 AM
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