[AC Question]

I have an HTC One M7 that possibly stalled during an update so now the phone is stuck loading up to one screen - the HTC One / Beatsaudio screen - then stops. I'm fairly new to all the terminology and steps, but what I do know is that the phone can't mount the virtual SD card, the bootloader screen says: Locked, and S-ON. The phone is stock as well so I may not have knowledge in certain areas of possible fixes.

Is there any way to retrieve the files before I factory reset the phone?