04-07-2016 07:01 AM
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  1. AC Question's Avatar
    AC Question
    My son has a galaxy S6 that has the thumbprint recognition. He has also set a back-up password so that I can check his phone. He is away for a few days and changed the password on the phone without telling me. I was hoping there was a way to have this manually re-set.
    04-07-2016 06:41 AM
  2. H3aTeRzz's Avatar
    H3aTeRzz
    Hi

    Unless you know his account Google Account settings, that would enable you to login to Android Device Manager, or the Account information for Samsung's Find My Mobile, in order to set a new lock code, then no Ma'am/Sir, you cannot. The security settings on today's phones, are very good, they actually do their job.

    Hope this helps!

    Chris
    04-07-2016 07:00 AM
  3. Javier P's Avatar
    Javier P
    Co-Ambassador Team Lead
    Without the fingerprint and backup password your only options are getting in touch with your son or wait until he comes back.
    H3aTeRzz likes this.
    04-07-2016 07:01 AM
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