[AC Question]

Hi everyone
I got new HTC one A9.
When I began with setup.
I selected language then connected to my Wi-Fi.
Then a page appeared saying "this device was reset. To continue sign with.................."
I put my email then my password. Then it says "plzz sign in using one of the owner's account. I don't know what to do know.
I tried doing a hard factory reset but when I enter the recovery mode I saw a black screen with error red triangle.
I have made a video of this and uploaded on YouTube but I cannot insert links here.
I don't know why am i experiencing such error
The phone is brand new
Plzz any ways to fix it.
Hope you will answer this post soon
Waiting for reply
Thanks a lot!

[chanchan05]

Brand new? Then return it to where you got it and ask for a replacement. It obviously isn't brand new.