1. AC Question's Avatar
    Hi everyone
    I got new HTC one A9.
    When I began with setup.
    I selected language then connected to my Wi-Fi.
    Then a page appeared saying "this device was reset. To continue sign with.................."
    I put my email then my password. Then it says "plzz sign in using one of the owner's account. I don't know what to do know.
    I tried doing a hard factory reset but when I enter the recovery mode I saw a black screen with error red triangle.
    I have made a video of this and uploaded on YouTube but I cannot insert links here.
    I don't know why am i experiencing such error
    The phone is brand new
    Plzz any ways to fix it.
    Hope you will answer this post soon
    Waiting for reply
    Thanks a lot!
    05-06-2016 12:23 AM
  2. chanchan05's Avatar
    Brand new? Then return it to where you got it and ask for a replacement. It obviously isn't brand new.
    05-06-2016 12:49 AM

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