what is androidhelpa.xyz

[AC Question]

I just purchased a Galaxy S7. When I turned it on, I received a message that I have several viruses and I need to download something from "the page at www.androidhelpa.xyz" It states "a dangerous virus has been found on your Generic Andrid 6.0 by brousing adult sites."

First I have not even broused anything, let alone some adult sites. How do I get out of this message? And how did it get there in the first place?

 

[Laura Knotek]

Hi and welcome to Android Central.

Please take a look at the following thread for help: http://forums.androidcentral.com/ambassador-guides-tips-how-s/630081-guide-malware-adware-popup-removal.html

 

[Illest427]

I just purchased a Galaxy S7. When I turned it on, I received a message that I have several viruses and I need to download something from "the page at www.androidhelpa.xyz" It states "a dangerous virus has been found on your Generic Andrid 6.0 by brousing adult sites."

First I have not even broused anything, let alone some adult sites. How do I get out of this message? And how did it get there in the first place?

I just got that error also. I dont know what to do.

 

[mafritts83]

I got when browsing CNN on Chrome, this is how it got fixed.
Do not open or close. Swipe down from top menu on you phone and open Settings (the gear icon) and scroll down to Applications.
Tap Application Manager
Scroll down to the application (in my case Chrome) that you got the message from and tap that.
Under Chrome, scroll down to or select Storage.
Tap CLEAR DATA.

I can browse in Chrome but message was recreated from CNN website, so just avoid that. (I tested CNN while on phone with tech support and it happened again and went through same steps to clear data and was able to go to other sites with no problem)

Hope this helps!