1. AC Question's Avatar
    Suddenly my phone is unable to acces internal storage. If I try to use camera or make an audio note with Whatsapp, it says "please turn off USB storage and try again", and it's not even plugged. If I open file manager, I see no folders or files (thing that didn't happen before).
    If I change the function when USB plugged from "only charging" to "Media device" it says that the process android.media.proccess has stopped.
    05-30-2016 02:37 PM
  2. Javier P's Avatar
    Welcome to the forums. What device and Android version? Does the problem persist after a reboot?
    05-30-2016 07:10 PM
  3. Autumnpizza1331's Avatar
    I have a Doogee Valencia Y100 Pro and the Android version is Lollipop 5.1, I believe.
    Yes, I have rebooted my phone several times with no luck.
    05-31-2016 01:15 AM
  4. Javier P's Avatar
    Thanks for registering! If you are using an SD card unmount it, restart the phone and see if it makes a difference.

    Maybe you should consider a factory reset, but possibly it's a hardware problem with not easy fix. Not sure what else to suggest, sorry.
    05-31-2016 06:51 AM
  5. Autumnpizza1331's Avatar
    I haven't got an SD card mounted, actually. I was hoping for any solution besides factory reset but if there's no alternative...However I downloaded an external file explorer and it does recognize internal storage, but I'm not sure of how could I take out my stuff (photos, videos) from the phone. My computer does not recognize it either.
    06-01-2016 04:49 AM
  6. Autumnpizza1331's Avatar
    06-07-2016 04:22 AM

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