1. AC Question's Avatar
    I have a Samsung S5 Neo. I was prompted to update Android a few days ago, which I did. But now in my email app (not gmail) my emails stay in the inbox even after I have downloaded them in Outlook to my PC. I have not changed any settings on the phone.

    Before the update, emails would download to my phone but they would disappear once I had downloaded the emails to my PC. That is what I want to happen.

    Any ideas how I can get that back again?
    06-12-2016 09:00 AM
  2. H3aTeRzz's Avatar
    Hi

    There are two options you can try hopefully the first one will work.

    First Option, enter recovery mode on your device and do a wipe of the cache partition, no data will be lost!

    Second option, prior to doing so, be sure to backup your device. Would need to do a full factory reset of your device. I highly recommend this option after every major update.

    Hope this helps!

    Chris
    06-12-2016 11:07 AM

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