07-17-2016 05:07 PM
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  1. AC Question's Avatar
    AC Question
    I have a Samsung galaxy 3 and the screen will not slide...its like its frozen...help!!! TIA
    07-17-2016 01:47 PM
  2. Javier P's Avatar
    Javier P
    Ambassador
    Welcome to the forums. Does the problem persists after a reboot? Have you already tried removing temporarily the battery?
    07-17-2016 01:59 PM
  3. DGILMORE1964's Avatar
    DGILMORE1964
    I have tried removing the battery...and up in the left corner is a small hand???? whats that????
    07-17-2016 02:24 PM
  4. Javier P's Avatar
    Javier P
    Ambassador
    Thanks for signing up! It's possible that you have some accessibility option enabled, like TalkBack or similar. First try expanding the notification shade and see if it can be disabled from there. If not, you need to disable it from settings - accessibility. Just be aware that you'll need to swipe with two fingers at the same time to navigate through menus and use a double, or even triple, tap to select the different options. Tell us how it goes.
    07-17-2016 02:52 PM
  5. DGILMORE1964's Avatar
    DGILMORE1964
    All I can say is you are the BOMB!!!! My phone is working!!!!!!!!!!!!!! Thank you so much for your help!!!
    Javier P likes this.
    07-17-2016 03:53 PM
  7. Javier P's Avatar
    Javier P
    Ambassador
    Originally Posted by DGILMORE1964
    All I can say is you are the BOMB!!!! My phone is working!!!!!!!!!!!!!! Thank you so much for your help!!!
    Hahaha! Glad it helped and thanks for the follow up! See you around the forums.
    07-17-2016 05:07 PM
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