08-04-2016 12:53 AM
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  1. AC Question's Avatar
    AC Question
    I keep getting the error messages "Unfortunately, the Google Play Store has stopped" and "Unfortunately, Fingerprint has stopped" even though I don't use a fingerprint feature at present. This is on my Samsung Galaxy S6 Edge.
    08-03-2016 12:55 PM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Try wiping the cache partition: https://support.t-mobile.com/docs/DOC-21095
    08-03-2016 02:47 PM
  3. AB90048's Avatar
    AB90048
    Nope. Wiping the cache didn't do it. Any other thoughts?
    08-03-2016 03:44 PM
  4. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Does it happen in Safe Mode? https://support.t-mobile.com/docs/DOC-21007
    08-03-2016 06:50 PM
  5. AB90048's Avatar
    AB90048
    Safe Mode disables the app I was using in the first place.
    08-03-2016 08:43 PM
  6. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Oh, I thought you were trying to use Google Play Store to begin with. Do you only get those error messages when running a particular app?
    08-04-2016 12:53 AM
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