Unfortunately, Google Play Store has stopped.

[AC Question]

I keep getting the error messages "Unfortunately, the Google Play Store has stopped" and "Unfortunately, Fingerprint has stopped" even though I don't use a fingerprint feature at present. This is on my Samsung Galaxy S6 Edge.

 

[B. Diddy]

Welcome to Android Central! Try wiping the cache partition: https://support.t-mobile.com/docs/DOC-21095

 

[AB90048]

Nope. Wiping the cache didn't do it. Any other thoughts?

 

[B. Diddy]

Does it happen in Safe Mode? https://support.t-mobile.com/docs/DOC-21007

 

[AB90048]

Safe Mode disables the app I was using in the first place.

 

[B. Diddy]

Oh, I thought you were trying to use Google Play Store to begin with. Do you only get those error messages when running a particular app?