1. AC Question's Avatar
    I've been searching everywhere and the only answer I see is that it means my notifications are off but that's not the case my phone is not on silent either
    08-07-2016 02:06 PM
  2. Kelly Kearns's Avatar
    I've been searching everywhere and the only answer I see is that it means my notifications are off but that's not the case my phone is not on silent either
    Welcome to the forums! How do o get rid white circle icon with a black diagonal line through the middle?-1470597047041.jpg

    It looks like this? If so that isn't your notifications turned off bit your Do Not Disturb turned on.
    08-07-2016 02:10 PM
  3. RubyAo's Avatar
    08-07-2016 02:15 PM
  4. RubyAo's Avatar
    Its not my notifications I already tried
    08-07-2016 02:15 PM
  5. RubyAo's Avatar


    It looks like this
    08-07-2016 02:18 PM
  6. Kelly Kearns's Avatar
    Its not my notifications I already tried
    I know..

    Do Not Disturb.
    08-07-2016 02:23 PM
  7. Kelly Kearns's Avatar
    I didn't touch my notifications but I turned on Do Not Disturb and got that icon. Is that the icon you have? If that isn't your icon, please screenshot and post it so we can see the icon.
    08-07-2016 02:24 PM
  8. RubyAo's Avatar
    08-07-2016 02:27 PM
  9. RubyAo's Avatar
    I've been trying to upload the screenshot but it won't post for some reason
    08-07-2016 02:29 PM
  10. RubyAo's Avatar
    I didn't touch my notifications but I turned on Do Not Disturb and got that icon. Is that the icon you have? If that isn't your icon, please screenshot and post it so we can see the icon.
    How do o get rid white circle icon with a black diagonal line through the middle?-1470598199798.jpg
    08-07-2016 02:30 PM
  11. Kelly Kearns's Avatar
    Hmm.. That's on the right side. Who is your carrier and what kind of phone?
    08-07-2016 02:37 PM
  12. RubyAo's Avatar
    Virgin mobile and I have an HTC desire 626
    08-07-2016 02:45 PM
  13. Kelly Kearns's Avatar
    Virgin mobile and I have an HTC desire 626
    Have you checked to see if Do Not Disturb is on? Another team member looked at your screenshot and said Do Not Disturb, also.
    sydneycooper1979 likes this.
    08-07-2016 02:47 PM
  14. RubyAo's Avatar
    Yes I have
    08-07-2016 03:31 PM
  15. RubyAo's Avatar
    Guess I looked in the wrong spot last time thank you it worked
    08-07-2016 03:32 PM
  16. Kelly Kearns's Avatar
    Yes I have
    Can you screenshot for me the DND icon on your pull down shade or in your settings menu?
    08-07-2016 03:33 PM
  17. Kelly Kearns's Avatar
    Guess I looked in the wrong spot last time thank you it worked
    Oh good! Glad you found it!
    08-07-2016 03:36 PM

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