Phone will not access Contacts... Help!

[AC Question]

I have a Motorola Turbo 2 running Marshmallow. When I go into any program to try and access Contacts, it asks for permission, which I choose "Accept". It refuses this and will then state that permission was denied.

I had previously installed a dialer/contacts manager app (forgive me .. Don't remember which one) but I hated it and uninstalled it. After that was when this issue started. All permissions for Contacts are turned on in Settings.

Anyone?

 

[B. Diddy]

Welcome to Android Central! Try going to Settings>Apps, tap Menu, then Reset All App Preferences.

 

[Msdoolittle77]

Did that, asked me for five permissions, which I allowed, and then defaults back to home screen and says "You have disabled a required permission".

 

[B. Diddy]

Try wiping the cache partition, which won't erase any personal data: https://motorola-global-portal.cust...prod_answer_detail/a_id/108278/p/30,6720,9583

 

[Msdoolittle77]

Phone is much faster, but didn't fix it.

 

[B. Diddy]

Ok, how about in Safe Mode? https://motorola-global-portal.cust...wer_detail/a_id/108294/p/30,6720,9583/kw/safe

 

[Msdoolittle77]

No, still not working. Thanks for your patience.

 

[B. Diddy]

Since it's not working in Safe Mode, I'd suspect something wrong with the firmware. Backup or sync as much of your data as you can, then try repairing the installation: verizonwireless.com/support/knowledge-base-116950/

 

[Tim1954]

Maybe reinstall the offending app again and see if you turned on some nasty setting.. After problem is sorted, uninstall the app again?