can't play this video in samsung galaxy j5 prime

[AC Question]

I have problem for this, "can't play this video" in samsung galaxy j5 prime. Please give me solution.

 

[jasonandrews25788]

Hi, what are the specifications of the video you are tying to play?
Also, are you playing it with the native video player app?Have you tried installing third party apps and using them to play that video? Try to download VLC or whatever video player apps you want.