My galaxy s5 fingerprint is not working

[AC Question]

I use finger print to unlok my phone but for some reason it's only using the swipe option when I go to settings it says secured with fingerprint but when I turn off my phone its only shows the swipe option how can I fix this please answer? ???

 

[the tall guy]

Hi, you could have "trusted places" enabled which tells the phone when you are in a "safe" place and removes the screen lock. Does the swipe option happen all the time or just when you are in certain places?

If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Android Central.