1. AC Question's Avatar
    I've sony z2 , it has android 6 . My problem is this , the Proximity Sensor is not working since I bought the phone, in phone calls the screen goes off and I can't turn screen on at all and it's really bothering my .

    I'm looking for a way to keep screen on during phone calls.

    How can I do so ?
    11-16-2016 07:33 AM
  2. sfoLAX's Avatar
    [I tried posting this 6 times yesterday but kept getting logged out and blocked by the site]

    Hello. Have you tried turning off double tap to wake.

    Some search finds:

    "Make sure the case, screen protector, or dirt on the touchscreen is not obscuring the proximity sensor.

    Go to Settings – Display and ensure that Tap to wake up is unchecked.

    Check your proximity sensors by going to Settings – about phone – diagnostics – choose test device – check ear proximity."

    Or dial *#*#7378423#*#* and test the sensor (may not work on carrier versions).

    It seems to be a common problem and may need repair.
    11-17-2016 04:27 PM

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