1. AC Question's Avatar
    ok so i have an HTC one produced by beats i woke up to find my phone being funny it wouldnt let me type in my password so i shut my phone off it was being really slow so i reboot it and when it comes on this is how it looks

    Decrypt storage

    pleas type in your password

    Emergency call

    Decrypt

    30 attempts remain before device data is deleted

    i tried the 30 attempts didn't do nothing i tried taking out the SD card nothing i tried rebooting resetting erasing everything Ive tried emails i tried my password i use for everything i tried taking out battery you name it i tried nothing seems to work it can be unlocked i don't know how but i do know one things its a spy ware that was added to my phone all i know is i woke up one morning to it being there ever since i cant access my phone pleas help before i have to walk to phone store or mall and try to get it fixed because i don't have any money on me
    01-02-2017 12:06 AM
  2. jeffhaskins's Avatar
    Download the correct RUU for your device. Boot to bootloader. Select fastboot and then plug in the phone. It should display fastboot usb. Then click on the RUU and it should restore the phone like it was new. You may need to unlock the bootloader but I'm not sure. It should tell you though if the RUU fails.
    01-02-2017 12:56 AM

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