1. AC Question's Avatar
    .....Suddenly getting a white screen with an error message.........unfortunately process com.android phone has stopped. At the top of the page it say Encrypting and below that is a box that says reset phone. I have tried rebooting. Pulling the battery. Pulling the cards. Nothing works. That is the ONLY screen I get. It was purchased through T Mobile 4 years ago. It was unlocked and is currently on the ATT go phone system. Please help me!
    01-02-2017 11:34 AM
  2. itsarvindhere's Avatar
    Well, there are some steps that you can try to fix this error. You can either Wipe Cache and Data of Phone app, Do the same for Sim TOOLKIT app, Wipe Cache Partition, Factory Reset or Change Battery Optimization settings to FIX Unfortunately the Process.[Mod Note: link removed] Error
    07-15-2017 02:02 AM
  3. B. Diddy's Avatar
    Welcome to Android Central! I'm assuming you have an Optimus L9.

    Unfortunately, you can't wipe the cache partition on that phone (assuming it's not rooted, with a custom recovery installed). If nothing works, then try doing a master reset with the hardware keys: https://support.t-mobile.com/docs/DOC-5771
    07-17-2017 02:23 PM

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