I can't receive incoming call...say

[AC Question]

Tried turning off and taking battery out.
Still not working

 

[B. Diddy]

Welcome to Android Central! Which phone? Can you make outgoing calls? Do incoming calls go straight to voicemail, or do you not receive them at all? Have you already discussed this with your carrier?

 

[ShaggyKids]

I'm having the same problem. In doing some testing of outgoing calls sometimes when clicking a number in my Contacts I can see it's adding an extra 1 to the number (as in 1 1 xxx xxxx) and of course then the call won't go through.

I tested with my Granddaughter. If she uses her Contacts to call me (as in click a contact) her calls go to my voicemail. If she dials me manually without any 1 in the number (we're in the same area code) the calls come through. The numbers I have in my contacts do not have 1's in them, just area code and number. When testing with hubby's phone if I go into the Phone Call Log and click his entry to call him the call won't go through. If I dial him manually it goes through.

Testing with phone in our house it's the same thing as testing with my Granddaughter.

This is very annoying, anyone have a fix or do I need to contact the carrier?

Edited to add: I just tried using the call log again to make some calls between phones in our house including mine both incoming and outgoing. This additional 1 that's being added is not consistent, sometimes it does and sometimes it doesn't.