Why am I not receiving texts from a certain number?

[AC Question]

I just did a system update. Not sure if this is the problem. However, I am not receiving text messages from certain numbers (family members). I can text them and they receive my message but I cannot get a reply or picture message.

 

[afazel]

First, make sure you haven't blocked those numbers from your phone.

If that doesn't work, it could be an issue with the SMS database. I don't know if this will help, but try installing a 3rd-party SMS app if you're not already using one. Allow that to be your primary SMS app, and send a test SMS. Wait for a reply and see if the text arrives. If so, then try switching back to your previous SMS app and test again.

If that also doesn't work, try contacting your carrier to see if there are any issues with your line.