Weird emoji issue

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So I can receive emoji from my partner, as we are both using the GBoard keyboard. I have a kyocera she has a n htc. We also tried using the same app but when I send emoji she gets question marks.

I've updated everything I can (prl, voice and data, apps), but nothing works. I've cleared the cache for my messaging app. However I can send emoji if, and only if, I am using hangouts and my Google voice number. If I send an emoji using my carrier provided number it doesn't go through. We each have the same android version too.

This is just a minor problem but I am baffled as to why I can receive emoji from her but she can't see mine?
 

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