03-04-2017 08:00 AM
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  1. AC Question's Avatar
    AC Question
    I'm having problem with my blackberry id and i'm not online so i have to wipe data, but my phone says signing out will require erasing all data so that the settings can return to factory defaults, do i loose all pictures and videos when i wipe data??
    03-04-2017 07:32 AM
  2. Tim1954's Avatar
    Tim1954
    Trusted Member
    Q&A Team
    Yes. Your phone will be like it was when new. You have to set it up all over again.
    03-04-2017 07:58 AM
  3. Tim1954's Avatar
    Tim1954
    Trusted Member
    Q&A Team
    You would transfer them to a pc or some other storage media is you want to keep them.
    03-04-2017 08:00 AM
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