when i get a call my wallpaper changes to default

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AC Question

when i get a call my wallpaper changes to default...i have samsung galaxy j7 2016,why does that happen?
 
To add, when you say the wallpaper resorts to default, you mean the home screen wallpaper, and not the caller ID that shows up when the call is being received?
 
Have you tried a different phone application? Google has one for free, but depending on the device, it may not be compatible.
 

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