when i get a call my wallpaper changes to default

[AC Question]

when i get a call my wallpaper changes to default...i have samsung galaxy j7 2016,why does that happen?

 

[Golfdriver97]

Welcome to the forums. I am not sure why that happens, but have you tried a cache clear in settings?

 

[srkmagnus]

To add, when you say the wallpaper resorts to default, you mean the home screen wallpaper, and not the caller ID that shows up when the call is being received?

 

[Amey Page]

Yup i did factory reset too

 

[Amey Page]

Yup homescreen wallpaper

 

[Golfdriver97]

Have you tried a different phone application? Google has one for free, but depending on the device, it may not be compatible.

 

[Amey Page]

I didn't get that?

 

[belodion]

I didn't get that?

If you mean that you didn't understand, Golfdriver97 is I believe suggesting that you could try a different phone app from the Play Store, such as Google's. But perhaps you mean that you did not get such an app?

 

[Amey Page]

Nope