03-17-2017 12:59 PM
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  1. AC Question's Avatar
    AC Question
    I cannot get intoMY NOTE 4 WHICH HAS BEEN ENCRYPTED BY OUTLOOK EMAIL. I recently got a new note...but need to use my old note to retrieve pjotos etc. Every time I enter the lock screen password..it powers off. I have to remove the battery before it will poweres on again. Help!
    03-17-2017 11:00 AM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! I doubt it has to do with encryption. Are you able to get into the phone if you boot into Safe Mode? https://support.t-mobile.com/docs/DOC-28897
    03-17-2017 12:59 PM
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