1. AC Question's Avatar
    Usually it's there but sometimes the shortcut is gone and even in the application manager it is gone. I've tried scrolling to all, running, etc.
    03-20-2017 01:14 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which phone? Did it come with the Play Store preinstalled, or did you have to manually install it?
    03-20-2017 02:56 AM
  3. Ur momdsadadasda's Avatar
    play store was preinstalled model is GT-19220
    03-20-2017 04:19 PM
  4. Ur momdsadadasda's Avatar
    sometimes the legit one appears sometimes its the old version I got off the internet. btw i made an account its the same guy.
    03-20-2017 04:20 PM
  5. B. Diddy's Avatar
    Is the phone rooted? Does this happen in Safe Mode as well? https://support.t-mobile.com/docs/DOC-11474. Try also wiping the cache partition: https://support.t-mobile.com/docs/DOC-11018. These steps are for the Note II, but I'm guessing they'll work for the original Note as well.
    03-20-2017 09:07 PM

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