Why is my play store app dissapearing?

AC Question · Mar 20, 2017

Usually it's there but sometimes the shortcut is gone and even in the application manager it is gone. I've tried scrolling to all, running, etc.

B. Diddy · Mar 20, 2017

Welcome to Android Central! Which phone? Did it come with the Play Store preinstalled, or did you have to manually install it?

Ur momdsadadasda · Mar 20, 2017

play store was preinstalled model is GT-19220

Ur momdsadadasda · Mar 20, 2017

sometimes the legit one appears sometimes its the old version I got off the internet. btw i made an account its the same guy.

B. Diddy · Mar 21, 2017

Is the phone rooted? Does this happen in Safe Mode as well? https://support.t-mobile.com/docs/DOC-11474. Try also wiping the cache partition: https://support.t-mobile.com/docs/DOC-11018. These steps are for the Note II, but I'm guessing they'll work for the original Note as well.