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I can send out messages but i am not getting anything back, i dont know what to do, im from Australia and my sim is optus, i dont want to factory reboot my phone or else id have to back everything up (samsung note 5, no sd card) and i have alot of files, please help me
Thank you
Welcome to Android Central! Have you asked Optus about this?
As B Diddy suggests, you probably need to take to your carrier about this.
On a side note, your post suggests that you are not backing up your phone's data on a regular basis. This is something you NEED to do, because like all computer-related hardware, your phone will eventually fail and you will lose all the data you do not have backed up.
