03-25-2017 07:54 AM
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  1. AC Question's Avatar
    AC Question
    I have problem with this phone, i trying factory reset and wipe all data and success and than pop up some word reboot system now and booting downloader, so my fall i choose booting downloader so stuck with fastboot mode loading with black screen background, i push power button for 20 sec nothing response, and down/up same too. I want to pull battery thats cannot because non removable battery, so what must i do now? Waiting battery is low and restart automatically or you have best way please help me
    03-25-2017 03:08 AM
  2. belodion's Avatar
    belodion
    Co-Ambassador Team Lead
    🙋
    Have you tried pressing and holding Power until the phone shuts down, or doing the same with Power and Volume Down together? It may take more than 20s.
    03-25-2017 07:54 AM
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