04-19-2017 12:39 PM
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  1. AC Question's Avatar
    AC Question
    My S6 phone can't read my fingerprint and I forgot my password please help
    04-19-2017 11:33 AM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! You forgot the backup password? How have you been starting your phone up? As an added security measure, if you use the fingerprint unlock, the phone will still ask you for your backup password in certain situations (like when you boot up from a powered off state).

    Try Samsung's Find My Mobile to see if you can remotely change the password. https://findmymobile.samsung.com/.
    04-19-2017 12:39 PM
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