05-10-2017 08:34 AM
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  1. AC Question's Avatar
    AC Question
    Hi, I've problem with my samsung galaxy note. it says that it's charging as there's the lightning bolt sign. but actually I didn't charge my phone. when I turn off the phone, it will turn it back itself and stay awake. I'm seriously have no idea about what is going on with my phone. Thank you.

    sorry for my grammar error.
    05-10-2017 08:28 AM
  2. bmhillegass87's Avatar
    bmhillegass87
    Q&A Team
    Hello!

    I think I understand correctly. Basically, the device is appearing to be charging (or thinks it is), even though its not plugged in?

    If so, let me know, and I can see if I can help moving forward!
    05-10-2017 08:34 AM
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