Am unable to switch off Bluetooth on my itelit1513

[AC Question]

I have restore factory settings and also cleared cache.... Still whenever I try to put off d Bluetooth on my itelit1513 ..the phone goes off and reboots.... Its really affecting my Xender as I can't send or receive any game or app without putting off the Bluetooth... And the Google's play store too
.. Can't download without putting it off o... I really need help

 

[belodion]

Does it persist in Safe Mode? Also, with SD card removed?
Have you contacted the manufacturer's customer support about it?