Why does my Note 5 only works when plugged in?

[AC Question]

Battery is at 100% but will only work when plugged in. Had similar issues 5months after leasing phone. I returned it to Samsung for repair. They "repaired" and returned. Another 5 months later and same issue.

 

[B. Diddy]

Welcome to Android Central! Does it actually power off completely when you unplug it? Or is it just that the screen is turning off very quickly?

 

[SoxGirl303]

As soon as I unplug the charger the screen quickly turns off. I've ran the battery diagnostic and no error message. It's frustrating because I can't get Samsung to fix this problem.

 

[B. Diddy]

Ok, so when the screen turns off, can you turn it back on with a simple press of the Power button? Or does it seem like the entire unit shut down?

 

[SoxGirl303]

Ok, so when the screen turns off, can you turn it back on with a simple press of the Power button? Or does it seem like the entire unit shut down?

I plug in charger and turn it back on with a hard press of the power button. Sometimes i will leave off to charge to full 100% . There are times where battery will charge quickly and other times takes hrs to charge even 2%. A few days ago it worked fine for about 2 days then I used the camera and it was lights out.

 

[SoxGirl303]

Additionally, about 1hr ago I installed the latest software update. Noticeable change is the phone, while plugged in, shuts off and immediately reboots.

 

[B. Diddy]

It sounds like either a problem with the firmware or the hardware. If a factory reset doesn't help, then try reinstalling the firmware using Smart Switch: http://www.sammobile.com/forum/showthread.php?t=29914. If the problem persists after reinstalling the firmware, then you probably need to send it back to Samsung. Is it still under warranty?

 

[SoxGirl303]

Thank You! I'll try your suggestions. It is just over a yr old so no longer under warranty. I was having the same issue a few months after I got the phone. I sent the phone back to Samsung and they repaired and returned. Silly me for thinking it was a long term fix.

 

[B. Diddy]

This probably won't be the case, but maybe you could check with Samsung to see how long their repairs are guaranteed for.

 

[jefbeard911]

Battery is at 100% but will only work when plugged in. Had similar issues 5months after leasing phone. I returned it to Samsung for repair. They "repaired" and returned. Another 5 months later and same issue.

I had the same problem a few years ago with an HTC. It would show battery at 100% but only work when plugged in. Turned out to be a hardware problem, a bad connection to the battery. Either a bad cable or problem with corrosion on connector I never fixed it.