What does this icon mean?HELPPP !!!

[AC Question]

Hey...yesterday my phone battery died and after I charged it I turned on my phone and there was a new icon next the the wifi and I don't know what it means and how to turn it off. I tried everything...went into settings and turned everything off but the icon was still on. I really want to turn it off..Help !!

It's in the top right corner of the phone where you normally have the battery, service, wifi, alarm...etc. and now I have a new icon that resembles a phone handset and 3 lines like sound comes out of it.I took a picture but I don't know how to post it.I have Samsung galaxy S7 edge.

 

[Javier P]

Welcome to the forums. That sounds like WiFi calling is enabled. Which carrier are you using?

 

[Alexia Tells]

Hello.Thank you.Actually the wifi calling is off...I already looked there and the button is off...I turned it on then off again and still no change. I'm from Romania and I use Orange.

 

[Javier P]

Thanks for registering! I've seen several reports about this same issue and all of them from users of Orange Rumania. Unfortunately no one has already confirmed what this icon means. It must be something related to your network provider.

This is one of the threads.

https://forums.androidcentral.com/showthread.php?t=815975

 

[Alexia Tells]

Thank you...This is very strange and annoying.Please let me know if you find out something new about this

 

[Rukbat]

As a side note, I notice that your battery is down to 16% (and if the phone died, it was probably down around 5%). NEVER let it drop that low - you can kill the battery in less than a year like that. Always find a place to plug in a charger, carry a battery bank with you or turn the phone off when it gets down to 40%. Lithium batteries used in phones aren't deep-discharge devices and they don't last long if you discharge them past 40%. (See table 2 at Battery University - How to Prolong Lithium-based Batteries.)

 

[anon(238680)]

Please let me know if you find out something new about this

Have you contacted Orange and asked their tech support what it is?

 

[Alexia Tells]

I will first thing tomorrow

 

[Alexia Tells]

Thank you for the advice I didn't knew that and yes...my phone died because I only had 1% battery left.

 

[Javier P]

I will first thing tomorrow

Please, tell us what they say. It'll be very helpful for other users with the same issue.

 

[Alexia Tells]

So I went to an Orange Shop and they have no idea what that icon is and what it does or how to turn it off...they told me it must be something from the new update but they have no clue what it is yet...

 

[Rukbat]

It sounds as if Orange hires the same type of people as one of the carriers in the US - breathing ones. No other job qualification. "Knowledge about cellphones? Not needed, we sell, we don't explain."

 

[Javier P]

So I went to an Orange Shop and they have no idea what that icon is and what it does or how to turn it off...they told me it must be something from the new update but they have no clue what it is yet...

I made a call today, switched the speakerphone on and the icon on the status bar was quite similar to yours. Not sure if it's related but worth a try, maybe something got stuck in your dialer. Try this, place a call, switch speakerphone on & off, change the volume level and see if it makes a difference. Also, see in the dialer settings if there's any option for 'call volume' or something similar.

 

[Alexia Tells]

I made a call today, switched the speakerphone on and the icon on the status bar was quite similar to yours. Not sure if it's related but worth a try, maybe something got stuck in your dialer. Try this, place a call, switch speakerphone on & off, change the volume level and see if it makes a difference. Also, see in the dialer settings if there's any option for 'call volume' or something similar.

yes...I know what you are talking about...I did what you suggested and the icon is still there...and yes it looks like the one for extra volume or something when you put the phone on speakers but still no change.

 

[Alexia Tells]

It sounds as if Orange hires the same type of people as one of the carriers in the US - breathing ones. No other job qualification. "Knowledge about cellphones? Not needed, we sell, we don't explain."

Yes...exactly...and most of them are rude and unwilling to help

 

[MobGeek]

Hello,

The icon tells you that the "Speakerphone" is enabled. Most of Android device has an option to increase the call volume or put your call to speaker mode. Try to check your call settings.

Cheers.

 

[Javier P]

yes...I know what you are talking about...I did what you suggested and the icon is still there...and yes it looks like the one for extra volume or something when you put the phone on speakers but still no change.

Not sure what else to suggest and I didn't find any solutions on the other threads talking about the same issue.

If it really bothers you and Orange don't offer any solution you could try a couple more things.

- Clear data for the dialer/phone app.
- Reset app preferences.
- Clear data for the settings apps (this will delete any personal change you made in the settings, and I'm not sure if it's a big price for just an icon).

Just remember to restart the phone after doing any of these actions.