1. AC Question's Avatar
    I bought this galaxy j7 pro few days and up till now the fingerprint sensors were doing fine. But suddenly it started showing message of 'fingerprint not responding' so I went to settings and tried to delete the fingerprints but it says' an error has occured with your fingerprint and restart it again'. So I restarted it but couldn't get any thing. Then I tried doing the sensor test. But when I try doing the normal scan for the fingerprint sensor it again says 'failed to initialize'. Is it a hardware problem but just a glitch. Guys please help on this. I didn't try resetting it to factory settings because I'm not sure whether is it a hardware problem or a firmware?
    08-27-2017 01:13 AM
  2. belodion's Avatar
    🙋I don't think that anyone here can be sure of that either, alas. Try Samsung support: they may be able to tell you which is the more likely.
    08-27-2017 06:09 AM

Similar Threads

  1. is fast charging not good for battery performance, or not ?
    By bialy in forum Samsung Galaxy Note 8
    Replies: 8
    Last Post: 08-29-2017, 06:01 AM
  2. Why does my phone flash light instead of playing ringtone
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 08-28-2017, 11:49 AM
  3. Bluetooth headphones not playing back Media
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 08-28-2017, 11:48 AM
  4. My vibrations on keyboard, home button, and others were randomly turned off
    By AC Question in forum Samsung Galaxy S8 & S8+
    Replies: 1
    Last Post: 08-27-2017, 06:13 AM
  5. Replies: 2
    Last Post: 08-27-2017, 12:29 AM
LINK TO POST COPIED TO CLIPBOARD