1. Dumbfone's Avatar
    I activated my old Samsung galaxy S6 with a new line of service for my boyfriend. I then performed a factory hard reset on the device, wiping it of all my old data so he would have in essence a new phone with service. According to him he said he could not get pass the account set up with Google because it wouldn't accept his username and that it wanted a sign in from a username that had previously been synced to the device. He also claims that he attempted to log in too many times and google locked him out and said to try again in 24 hours?!?
    I've had every Samsung galaxy S3-S7, and I have done a reset on the S6 before just a few months ago when my S7 broke and had to use my old S6 temporarily. I had ZERO trouble logging in and activating that phone, so why is he?

    Has this happened to anyone else? Or is he B.S.ing me?
    09-02-2017 02:10 AM
  2. chanchan05's Avatar
    Did you properly remove your account from the phone or just reset it? If you just reset it without properly removing your account, your boyfriend is facing the the factory lock.

    This was put in place since Android 5.0 to make the phone useless if a thief acquires it and resets it. It needs your Google account because yours was the account connected to the phone when it was reset. Only after unlocking it will your boyfriend be able to use it.

    You have zero trouble because it recognizes your account as the owner. If you factory reset it and you input another account, it won't open
  3. chanchan05's Avatar
    Did you properly remove your account from the phone or just reset it? If you just reset it without properly removing your account, your boyfriend is facing the the factory lock.

    This was put in place since Android 5.0 to make the phone useless if a thief acquires it and resets it. It needs your Google account because yours was the account connected to the phone when it was reset. Only after unlocking it will your boyfriend be able to use it.

    You have zero trouble because it recognizes your account as the owner. If you factory reset it and you input another account, it won't open
    hallux likes this.
    09-02-2017 02:25 AM

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