1. Jay Guerra's Avatar
    I don't know what to do. My phone was acting up and it turned off by itself. I waited for a bit for the phone to return to normal but I notice that it was still on the startup screen. I tried charging it but no use. I also tried to do the hard reset but nothing's happening. I don't know what to do!! Please help!!
    09-16-2017 04:54 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! It might be a problem with the firmware or hardware. Can you boot into Recovery and wipe the cache partition? https://support.t-mobile.com/docs/DOC-28594
    09-17-2017 03:05 AM

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