My HTC 626 Desire phone is frozen at the startup screen

[Jay Guerra]

I don't know what to do. My phone was acting up and it turned off by itself. I waited for a bit for the phone to return to normal but I notice that it was still on the startup screen. I tried charging it but no use. I also tried to do the hard reset but nothing's happening. I don't know what to do!! Please help!!

 

[B. Diddy]

Welcome to Android Central! It might be a problem with the firmware or hardware. Can you boot into Recovery and wipe the cache partition? https://support.t-mobile.com/docs/DOC-28594