09-27-2017 01:14 PM
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  1. nee_lie's Avatar
    nee_lie
    Hi,
    I'm using a HTC M9. Experienced the two situations below:
    1) HTC Home Sense has stopped
    2) Unfortunately "the process.com google.process.gapps has stopped"

    I followed some instructions online at a youtube link to clear cache and clear data to solve the problem.

    However, I realised that my SMS had all disappeared.

    May I know how to restore them? I have important SMSes stored.

    My "HTC Home Sense has stopped" had happened before and when SMS were previously in tact when I cleared cache/data. So I believe my SMS were backed up somewhere. But just that this time round, I can't locate and no records found.
    09-27-2017 11:50 AM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! What did you clear cache/data from? SMS messages should be saved to a system app called Messaging and/or Messaging Storage. Did you Clear Data from either of these?
    09-27-2017 01:14 PM
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