OOPS!!! Lost Files!

[Android Central Question]

When I slide the screen over to get to my main page, a window opens up with a picture drawing of a girl with shrugged shoulders and a sad face and underneath the picture it says "OOPS!!! Lost Files!". This shows up 90% of the time. Can anyone tell me what this means? Thank you.
Mary M.

 

[Laura Knotek]

Welcome to Android Central. What phone do you have? What launcher are you using?

 

[Royebeth]

My husband just got a new LG Phoenix 3, AT&T phone and this same thing, (girl with shrugged shoulders) saying Oops!! Lost files. I've tried anti-virus software and malwarebites, nothing gets rid of it?!

Thanks so much for any help.

 

[mtnhog]

I'm getting the same message on my Samsung 8 plus. Anyone know how to get rid of it?

Mary M. did you find a solution?

 

[Dean Burdsall]

Mary M. did you find a solution?

I have the same issue with my S 8. I called Verizon and was given a "fix " that did not last. It is getting very annoying. It would be awesome to get a permanent fix. I have downloaded new anti virus and malware software but it still happens.

 

[clv1007]

I get the same message on my Note 8

 

[andre1403]

I have the same message: Samsung s6

 

[E10500]

Hello everyone, it appears that I am the newest companion for our shrugging girl who loses our files. Device is a Samsung S8 plus.
I'm just beginning the research into what app or setting may have brought her into my life, and I'm going through the latest app updates to see if anything looks suspicious, deleting Apps as I go to see if it appears to be app-specific or not.

If anything is known about how to ditch this girl I look forward to learning it.

Thank you!

E

 

[ernesto cuahutle]

Why my home screen says oops files lost? Galaxy note 8