1. pjcrutcher03's Avatar
    I have a Kyocera model c6742a with AT&T is the carrier it is my old phone and now my old phone. My new phone is broken and I cannot remember the pattern or the pin lock how do I do a hard reset on this phone
    10-19-2017 01:07 PM
  2. Rukbat's Avatar
    You probably can't and there's no reason to. Go to your AT&T store and ask if they can unlock it for you (they'll have a record of the IMEI since you used to use it on AT&T). If they can't, ask where the nearest Device Support Center is. Someone there should be able to unlock it.
    12-06-2017 02:54 PM

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